AI and Automation Workflow Architect

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We are looking for an AI and Automation Workflow Architect to support in the design, build, and embedding of AI-powered workflows that transform how services are delivered across customer and product journeys. This role aligns people, technology, and workflows to drive measurable performance and improve the end-to-end customer experience.

You will be responsible for designing and supporting in the design of intelligent, high-impact workflows using systems thinking, automation, and human-centred design. This includes identifying pain points, embedding AI and human decision-points where they add the most value, and ensuring every workflow is optimised for impact, adaptability, and seamless service delivery.

Our Headquarters is based in Birmingham but this role will come with the option for mostly remote working with a monthly visit to be with the team. 

What You Will Do

• Support the design of AI-powered service workflows ...