Job Description

Opportunity – AI Architect


About the role

We are looking for a Senior Engineer with strong full-stack experience and a passion for innovation to lead the assessment and adoption of AI tools across our development teams. You will play a key role in ensuring we stay ahead in leveraging AI to improve software delivery.


What we’re looking for

  • Proven experience as an Enterprise or Solution Architect in large-scale, multi-country Genesys Cloud (CCaaS) implementations
  • Strong understanding of cloud architecture, network design, APIs, and data integration patterns.
  • Experience designing AI/ML solution integrations, including conversational AI, LLMs, and analytics systems.
  • Familiarity with insurance industry processes and regulatory frameworks preferred.


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