AI Automation Software Engineer - Operations

Overview

Signant Health is a global evidence generation company. We’re helping our customers digitally enable their clinical trial programs, meeting patients where they are, driving change through technology and innovations, and reimagining the path to proof. Working at Signant Health puts you in the heart of a high-growth, dynamic company in an extraordinary industry. Signant Health is seeking an AI Pathway Engineer to manage, optimize, and expand our SHAI (AI Helpdesk Assistant) platform powered by Bland AI. SHAI operates across voice, chat, and email channels, handling thousands of clinical trial support inquiries monthly through integrations with Genesys contact center, ServiceNow ITSM, and production platforms like ID Portal. This role combines conversational AI design, API integration expertise, and automation engineering to ensure SHAI delivers accurate, efficient customer support while continuously improving through data-driven optimization. The ideal candidate ...