Job Description

AI Chatbot Developer - Google CCAI/Dialogflow

Location: Philippines (Remote)

Solution Development

  • Build and implement CCAI conversational AI flows, Looker BI dashboards, and CCaaS workflows.
  • Contribute to integration strategies for telephony, IVR, CRM adapters, and BYOC connectivity.
  • Apply Google Cloud security standards including audit logging, DLP, and encryption.

Build & Deploy

  • Participate in end‑to‑end build processes for CCAI and CCaaS environments.
  • Configure systems for high availability and optimize performance for large‑scale operations.
  • Develop and maintain knowledge bases, enabling features like Agent Assist, call summarization, and AI‑driven automation.

Operational Support

  • Provide proactive monitoring and L2/L3 support for CCAI, Looker, and CCaaS systems.
  • Manage MACD requests, troubleshoot incidents, and coordinate ...

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