AI Chatbot Product Manager

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offers products ranging from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Responsibilities

• Responsible for the overall planning, design, delivery, and promotion of CS bot management platform (knowledge base, chat flow, ticket center, etc.)
• Use big data and AI to improve the working efficiency of CS operations including corpus training, SOP design, assist...