Job Description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

Sound like you? Then read on.

About the Role

•Championing and implementing digitalization and self-help capabilities at customer touch points to achieve Next Generation Servicing and Leading Customer Experience.
• Supporting Technology, Digital, and Analytic (TDA) efforts to optimize processes and drive business process improvement for enhanced productivity and performance.
• Analyzing data to identify trends for automation, process improvement and operational efficiency through Generative AI

Roles and Responsibilities

  • Support Head, Customer Experience in driving digital transformation and self-help tools at service touch points in Singapore and OSS Contact Centre with Compliance and Operational Risk in mind.
  • Leverage on Generative AI to design innovative solutions that streamline workflow and automate repetitive t...

    • Apply for this Position

    Ready to join AIA? Click the button below to submit your application.

    Submit Application