Job Description

Lead Digital Transformation in Customer Service


A forward-thinking organization is seeking a seasoned professional to drive customer experience excellence through strategic application of AI technologies.


Job Description:


The ideal candidate will leverage their expertise in contact center management and leadership to enhance operational efficiency and elevate customer interactions. Key responsibilities include:


  • Developing and implementing AI-driven solutions to optimize service delivery
  • Mentoring a high-performing team to achieve exceptional service quality standards


  • No less than 5 years' experience in contact center or customer experience roles, with at least 2 years in a leadership position

The role demands exceptional communication skills, vision for digital transformation, business acumen & more.
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