Job Description
AI Engineer / Conversational AI Engineer (Agent Assist)
Contract Length: 6 months (highly extendable)
Location: Remote
Rate: TBC
Overview
We are embarking on a major AI transformation programme, spanning 3-5 years, comprising multiple workstreams and projects across the organisation. One of the key early initiatives within this programme is the design and delivery of an Agent Assist capability, enhancing contact centre interactions through intelligent, conversational AI.
This role will focus on building, configuring, and optimising conversational AI solutions that integrate with IVR and telephony platforms, enabling intelligent call routing, real-time agent support, and improved customer experience. You will work closely with the UC/Telephony team, contact centre stakeholders, and the wider AI programme.
Key Responsibilities
Design, configure, and deliver Conversational AI / Agent Assist solutions using Cognigy AI
Build convers...
Contract Length: 6 months (highly extendable)
Location: Remote
Rate: TBC
Overview
We are embarking on a major AI transformation programme, spanning 3-5 years, comprising multiple workstreams and projects across the organisation. One of the key early initiatives within this programme is the design and delivery of an Agent Assist capability, enhancing contact centre interactions through intelligent, conversational AI.
This role will focus on building, configuring, and optimising conversational AI solutions that integrate with IVR and telephony platforms, enabling intelligent call routing, real-time agent support, and improved customer experience. You will work closely with the UC/Telephony team, contact centre stakeholders, and the wider AI programme.
Key Responsibilities
Design, configure, and deliver Conversational AI / Agent Assist solutions using Cognigy AI
Build convers...
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