Job Description

The Customer Success Services team needs an AI Engineer that can design, develop, configure, evaluate, monitor and optimize generative AI and agent solutions for Oracle applications, as well as develop innovative solutions to advance the CSS team's operational capabilities and effectiveness.

The ideal candidate will create processes, tools, and tests so that CSS can evaluate and optimize AI responses on customer instances at scale. The candidate will develop monetizable services and build revenue streams around different levels of test, evaluation, monitoring and audit for generative AI authoring, summarization, retrieval augmented generation and agentic workflows. The candidate will be responsible for maintaining close relationships and sharing information across many lines of business.

  • Evaluate and optimize GenAI solutions (including RAG and agents).
  • Provide analysis and reporting of AI quality and business value, as well as auditing (. bias, ...

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