Job Description

A leading technology firm in Colombia is seeking an experienced L2 Support Engineer for a hands-on, problem-solving role. You will investigate complex tickets escalated by AI systems and enhance those systems while providing exceptional customer support. Candidates should have 3+ years in customer support, strong troubleshooting skills, and be based in North or South America. This full-time role offers $30 USD/hour, with immediate availability and an independent contractor agreement.
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