Job Description

  • Shape customer and employee experiences through AI

  • Work on enterprise‑scale AI initiatives with real impact

  • Career growth within an established Innovation team

    • Bring a human‑centred lens to AI adoption and help shape how customers and employees experience emerging technology, while building your career in a growing innovation function.


    About the Role


    As an AI Adoption Specialist, you will support the successful adoption of AI by designing and validating customer and employee experiences across claims and customer service initiatives. Working closely with delivery squads, you will turn research insights into practical patterns that teams can apply as AI capabilities scale across the business.


    What You’ll Do

  • Design, test and validate AI‑enabled solutions with customers and internal teams, adapting research methods to suit emerging and ambiguous use cases

  • Create conversational and other des...

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