AI Process Innovation Manager

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

As a Manager within Process, Innovation and Technology (PIT) team, you will serve as the AI Subject Matter Expert (SME) and Business Product Owner for contact center technology supporting the Retail Customer Care organization. In this role, you will lead and collaborate closely with IT and business partners to design, develop, and deploy both legacy systems and advanced AI-powered applications and services. These solu...