Job Description

Overview

Are you ready for the Most Impactful Work of Your Life? Signant Health is a global evidence generation company. We’re helping our customers digitally enable their clinical trial programs, meeting patients where they are, driving change through technology and innovations, and reimagining the path to proof.

Job Functions
  • Design, build and maintain SHAI conversational pathways in the Bland AI platform across voice, chat and email.
  • Implement multi‑language logic and localization quality for 15+ languages.
  • Continuously optimize conversation flows using analytics, A/B testing and user feedback.
  • Implement complex conditional logic (multi‑step authentication, account unlocks, ticket creation).
  • Define escalation and transfer triggers that hand off to Genesys queues for human agents.
  • Curate, structure and maintain the SHAI knowledge base content.
  • Version, test and validate pathway releases in sandbox befo...

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