Job Description
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Explore su próxima oportunidad en una compañía perteneciente a la lista de Fortune Global 500. Visualice posibilidades innovadoras, disfrute de nuestra enriquecedora cultura y trabaje con equipos talentosos que lo ayudarán a ser mejor cada día. Sabemos lo que se necesita para llevar a UPS al mañana: personas con una extraordinaria combinación de habilidad y pasión. Si tiene las cualidades y el ímpetu para liderear equipos, hay posiciones listas para cultivar sus habilidades y llevarlo al siguiente nivel.
**Descripción de puesto:**
The Air Freight Healthcare Customer Service Specialist is responsible for managing and coordinating temperature-sensitive and time-critical healthcare shipments via air freight. This role ensures compliance with healthcare regulations, airline requirements, and customer service standards while providing proactive communication and issue resolution for pharmaceutical, medical device, and life-science logistics customers.
**Key Responsibilities**
+ Serve as the primary point of contact for healthcare air freight customers
+ Coordinate end-to-end air freight shipments, including booking, documentation, and tracking.
+ Manage temperature-controlled shipments (ambient, frozen, Passive, Active)
+ Ensure compliance with GDP, IATA, airline, and country-specific regulations
+ Prepare and verify air freight documentation (AWB, commercial invoices, packing lists, MSDS, etc.)
+ Monitor shipments in transit and proactively address delays, deviations, or temperature excursions
+ Liaise with airlines, ground handlers, customs brokers, and internal Network teams
+ Provide timely shipment status updates and exception management
+ Handle urgent, time-critical, and high-value healthcare cargo with accuracy and discretion
+ Support audits, quality checks, and continuous improvement initiatives
+ Maintain accurate records in TMS and customer systems
**Required Qualifications**
+ 2–5 years of air freight customer service experience.
+ Strong knowledge of air freight operations and Incoterms.
+ Familiarity with GDP, IATA, and cold chain logistics requirements
+ Excellent communication and customer service skills
+ Strong problem-solving and decision-making abilities
+ Ability to work under pressure and manage multiple shipments simultaneously
**Preferred Skills & Certifications**
+ IATA DGR Certification
+ Knowledge of customs clearance processes
**Key Competencies**
+ Attention to detail
+ Sense of urgency
+ Customer-focused mindset
+ Regulatory compliance awareness
+ Team collaboration
+ Time management
**Working hours** : Full-time: 9.00-18.00
**Location** : UPS SCS Peschiera Borromeo (MI)
**Tipo de empleado:**
Permanente
UPS se compromete a proporcionar un lugar de trabajo libre de discriminación, acoso y represalias.
Explore su próxima oportunidad en una compañía perteneciente a la lista de Fortune Global 500. Visualice posibilidades innovadoras, disfrute de nuestra enriquecedora cultura y trabaje con equipos talentosos que lo ayudarán a ser mejor cada día. Sabemos lo que se necesita para llevar a UPS al mañana: personas con una extraordinaria combinación de habilidad y pasión. Si tiene las cualidades y el ímpetu para liderear equipos, hay posiciones listas para cultivar sus habilidades y llevarlo al siguiente nivel.
**Descripción de puesto:**
The Air Freight Healthcare Customer Service Specialist is responsible for managing and coordinating temperature-sensitive and time-critical healthcare shipments via air freight. This role ensures compliance with healthcare regulations, airline requirements, and customer service standards while providing proactive communication and issue resolution for pharmaceutical, medical device, and life-science logistics customers.
**Key Responsibilities**
+ Serve as the primary point of contact for healthcare air freight customers
+ Coordinate end-to-end air freight shipments, including booking, documentation, and tracking.
+ Manage temperature-controlled shipments (ambient, frozen, Passive, Active)
+ Ensure compliance with GDP, IATA, airline, and country-specific regulations
+ Prepare and verify air freight documentation (AWB, commercial invoices, packing lists, MSDS, etc.)
+ Monitor shipments in transit and proactively address delays, deviations, or temperature excursions
+ Liaise with airlines, ground handlers, customs brokers, and internal Network teams
+ Provide timely shipment status updates and exception management
+ Handle urgent, time-critical, and high-value healthcare cargo with accuracy and discretion
+ Support audits, quality checks, and continuous improvement initiatives
+ Maintain accurate records in TMS and customer systems
**Required Qualifications**
+ 2–5 years of air freight customer service experience.
+ Strong knowledge of air freight operations and Incoterms.
+ Familiarity with GDP, IATA, and cold chain logistics requirements
+ Excellent communication and customer service skills
+ Strong problem-solving and decision-making abilities
+ Ability to work under pressure and manage multiple shipments simultaneously
**Preferred Skills & Certifications**
+ IATA DGR Certification
+ Knowledge of customs clearance processes
**Key Competencies**
+ Attention to detail
+ Sense of urgency
+ Customer-focused mindset
+ Regulatory compliance awareness
+ Team collaboration
+ Time management
**Working hours** : Full-time: 9.00-18.00
**Location** : UPS SCS Peschiera Borromeo (MI)
**Tipo de empleado:**
Permanente
UPS se compromete a proporcionar un lugar de trabajo libre de discriminación, acoso y represalias.
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