Airline IT Support Analyst

Amadeus Taguig, National Capital Region, Philippines

Airline IT Support Analyst

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Responsibilities

• Provide proactive monitoring and consulting services to preempt problems within Amadeus solutions, gather evidence, investigate, and create incident records before the customer is aware.
• Respond to Amadeus customers’ questions regarding solutions (functionality, applications, interactions between solution components) to ensure highest satisfaction.
• Diagnose and correct problems within defined service levels using appropriate skills and tools, focusing on quality and first‑contact resolution. Troubleshoot client environments using system & network tools (GoToAssist, PING, TRACERT, LOGS).
• Log all customer queries and issues into the problem tracking system, and assist 3rd‑level groups with investigation and root‑cause identification.
• Coordin...