Alarm Call Handler

Alarm Call Handler (Permanent, Part-Time – Morning)

Location: Quorum Business Park, Newcastle (NE12 8BU)
Hours: 24 hours per week | Rota-based morning shifts (7:00am – 12:00pm)
Salary: £24,500 starting salary, rising to £26,500 with progression (pro-rata)
Bonus: Up to £1,200 performance & attendance bonus (pro-rata)

Be the first response when it matters most.
At Verisure, our Alarm Call Handlers are at the heart of our 24/7 monitoring operation. When a customer's alarm is triggered, you are the calm, decisive voice that takes control, assessing the situation, protecting people and property, and coordinating the right response.
Based at our Newcastle Centre of Excellence, you'll work as part of a highly trained Alarm Receiving Centre team, supporting customers across the UK every day of the year.

What you'll be doing

• Responding quickly and accurately to alarm activations
• M...