Algotale- Implementation Associate Customer Success

Profile- Implementation Associate- Customer Success

Experience- 1 to 5 years 

Location - Bangalore/ Mumbai

Roles and Responsibilities:

● Handling end-to-end implementation of, a leading SaaS/cloud-based supply chain

automation product for the FMCG industry.

● Understanding of software architecture and configuration of the product to match customer

requirements.

● Working with Master data, assisting with service requests, and troubleshooting problems

with data.

● Client Interaction- Handle clients and communicate client's requirements to internal teams.

● Coordinate with respective stakeholders and provide technical assistance to clients within

SLA.

● Helping customers generate reports and offering thorough expertise to customers on the

product and its usage.

● Document the client's requirements and get a sign-off.

● Quality check of deliverables and conduct UAT with the client and get sign-off.

● Ensure the user's adoption post-go-live and share a regular update with the client.

Requirements :

● Excellent communication skills (Written and Verbal), strong documentation skills

● Computer and mobile-savvy with moderate knowledge of MS Excel.

● Understanding of the FMCG business model.

● Willingness and eagerness to work in a high-pressure fast-growing start-up environment

● Experience in SaaS Product Onboarding and support will be an added advantage.