Job Description

Essential Job Functions:

  • Leads and models a customer first culture across all roles.

  • Holds the team accountable through assigning shifts, activities, reviewing results and providing feedback to maintain a five-star customer experience.

  • Monitors individual team members performance and develops action plans for improvement through weekly performance discussions using, observations, customer review, mystery shops through coaching and development.

  • Provides ongoing coaching and training to enhance individual selling skills, behaviors and processes.

  • Coaches the team on how to achieve all set goals

  • Drives customer loyalty by making clientele calls to maximize appointments, builds and provides customer service.

  • Resolves all customer issues and partners with Store Manager, Regional Director or Contact Center, as needed. 

  • Responds promptly to all customer questions providing product and s...

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