Inviting Applications for the role of

Responsibilities

1. Leadership & Team Management

.Lead a cross-functional delivery team of 8-10 staff, including Analyst, senior analysts, and SMEs

.Provide structured coaching, mentoring, and performance feedback through regular 1:1s, team huddles, and development plans.

.Manage staffing plans, shift rosters, and training courses to ensure full coverage across multiple time zones.

.Own the onboarding and integration of new team members, ensuring readiness to meet client-specific standards.

.Drive employee engagement by fostering a high-trust, inclusive, and performance-oriented work environment.

.Lead business continuity planning for seasonal volume spikes.

2. Strategic Oversight and Operations Management:

.Define and implement and Global Payroll strategies aligned with organizational goals.

.Drive initiatives to enhance Payroll process accuracy, compliance, and efficiency.

.Manage the Payroll function for a global workforce, ensuring timely and accurate processing.

.Oversee escalations and provide resolutions for complex process issues.

.Integrate employee data with HR analytics to inform strategic decisions on workforce planning

1. Stakeholder Engagement:

.Collaborate with HR, Finance, and external vendors to streamline service management operations.

.Engage with senior leadership to align employee data and payroll management strategies with business objectives.

.Conduct strategic review sessions, governance calls, and quarterly business reviews to drive alignment and performance.

.Partner with client-side process owners to co-create strategy for continuous process improvement and employee experience design.

.Compliances & Statuary to be audited to ensure vendor activities are completed.

1. Compliance and Innovation:

.Ensure compliance with global and local regulations.

.Drive adoption of new technologies and automation to enhance service management processes.

.Ensure delivery compliance with data privacy, EEO, diversity mandates, and geography related regulations.

.Lead periodic internal reviews, audits, and risk assessments for Payroll processes.

5. Reporting & Process Excellence

.Drive lean process design, automation, and digitization across payroll processes and workflows.

.Implement standard operating procedures (SOPs), quality assurance frameworks, and continuous improvement charters.

.Partner with tech teams and platform owners to streamline system usage, reduce manual tasks, and improve turnaround.

.Benchmark performance and process maturity with global best practices and identify innovation opportunities.

Qualifications we seek in you!

Minimum Qualifications

.Bachelor's degree in HR, Management, Account or a related field (MBA good to have)

.Global payroll experience, with exp in FLM role.

.Expertise in global payroll management and compliance.

.Five Days working from Office

Preferred Qualifications/ Skills

.Proven track record in process automation and optimization.

.Certifications in payroll management or HR operations.

Key Skills and Attributes:

.Strategic thinking and problem-solving abilities.

.Strong leadership and interpersonal skills.

.Proficiency in payroll applications, Workday/UKG/SAP, ADP and ticketing (ServiceNow/Zendesk) systems.

.Effective communication and stakeholder engagement skills.