Job Description
Role: AM - Student Success
Experience: Minimum 3 Years in Customer Support Team Lead Role (BPO Experience Preffered)
Location: Noida, Sector 62
Compensation: Upto 6lpa
Customer Support Team Lead (Student Success & Payments)
Join Physics Wallah's dynamic Customer Support team as a Team Lead ! Inspire high-performing agents to deliver exceptional student service while expertly managing part-payment collections. Perfect for leaders who thrive in fast-paced environments and drive results.
Key Responsibilities
Team Leadership
Inspire, coach, and develop a team of support agents for outstanding student experiences
Build a collaborative, high-energy culture focused on empathy, efficiency, and excellence Customer Excellence
Oversee personalized student interactions and ensure swift query resolution
Analyze interactions to improve service quality and satisfaction scores Payment Optimization
Lead part-payment collections, minimizing delays a...
Experience: Minimum 3 Years in Customer Support Team Lead Role (BPO Experience Preffered)
Location: Noida, Sector 62
Compensation: Upto 6lpa
Customer Support Team Lead (Student Success & Payments)
Join Physics Wallah's dynamic Customer Support team as a Team Lead ! Inspire high-performing agents to deliver exceptional student service while expertly managing part-payment collections. Perfect for leaders who thrive in fast-paced environments and drive results.
Key Responsibilities
Team Leadership
Inspire, coach, and develop a team of support agents for outstanding student experiences
Build a collaborative, high-energy culture focused on empathy, efficiency, and excellence Customer Excellence
Oversee personalized student interactions and ensure swift query resolution
Analyze interactions to improve service quality and satisfaction scores Payment Optimization
Lead part-payment collections, minimizing delays a...
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