Amazon connect

Experience: 4+ Years
Notice Period: Immediate to 15 Days
Location: Currently Remote
Key Responsibilities Design, configure, and implement Amazon Q in Connect (Qi C) AI Agents aligned to contact center business workflows.
Develop and iterate Qi C prompts, tool requests, and grounding patterns to support agent assist and self-service.
Build and enhance Amazon Connect contact flows, routing, queues, and agent experience configurations.
Configure knowledge integration for Qi C agent assist/self-serve, including:
Out-of-the-box Service Now knowledge integration where applicable.
Collaboration with the integrations engineer to define requirements for custom tag/category filtering and relevance tuning.
Design and implement Amazon Lex V2 bots, including conversational intent modeling, dialog management, and Connect integration.
Partner with the Jira-focused integrations engineer to ensure Qi C tool designs align with back-end APIs and ticketing workflo...