Job Description

Experience: 4+ Years

Notice Period: Immediate to 15 Days

Location: Currently Remote


Key Responsibilities

  • Design, configure, and implement Amazon Q in Connect (QiC) AI Agents aligned to

contact center business workflows.

  • Develop and iterate QiC prompts, tool requests, and grounding patterns to support agent assist and self-service.
  • Build and enhance Amazon Connect contact flows, routing, queues, and agent experience configurations.
  • Configure knowledge integration for QiC agent assist/self-serve, including:
  • Out-of-the-box ServiceNow knowledge integration where applicable.
  • Collaboration with the integrations engineer to define requirements for custom tag/category filtering and relevance tuning.
  • Design and implement Amazon Lex V2 bots, including conversational intent modeling, dialog management, and Connect integration.
  • Partner with the Jira-focus...

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