Amazon Connect Contact Center Engineer (AWS Developer)

Role Overview

We are seeking an Amazon Connect Contact Center Engineer with strong AWS development experience to design, implement, and support scalable, secure cloud-based contact center solutions for enterprise clients.

Key Responsibilities

• Design and implement Amazon Connect contact center solutions
• Develop contact flows, IVR, and routing logic
• Integrate with AWS services (Lambda, Lex, S3, DynamoDB) and third-party systems
• Build serverless solutions using Lambda and REST APIs
• Automate infrastructure using IaC (CloudFormation, CDK, Terraform)
• Monitor, troubleshoot, and optimize performance, security, and costs
• Collaborate with cross-functional teams and provide technical support

Required Skills

7+ years of IT Experience

• 2+ years of hands-on Amazon Connect experience
• Strong ...