Job Description
Job Title: Amazon Connect Developer
Location: Hyderabad (Remote)
Experience: 4–8 Years (Minimum 2+ Years on Amazon Connect)
Role Overview
We are looking for a skilled Amazon Connect Developer to design, build, and support cloud-based contact center solutions using Amazon Connect, AWS services, and Salesforce (Service Cloud / Salesforce Voice).
This role focuses on building intelligent call flows, telephony routing, Lambda-based integrations, call recording workflows, and deep CRM integrations. You will work on inbound and outbound calling, screen pops, call dispositioning, recordings, and SMS/email automation.
Key Responsibilities
- Design and develop Amazon Connect contact flows (IVR, queue, callback, voicemail, last-agent routing).
- Configure phone numbers, queues, routing profiles, and agent experience (CCP, call controls, metrics).
- Build AWS Lambda functions for dynamic routing and API-based integrations.
- Integrate Amazon Connect with Salesforce S...
Location: Hyderabad (Remote)
Experience: 4–8 Years (Minimum 2+ Years on Amazon Connect)
Role Overview
We are looking for a skilled Amazon Connect Developer to design, build, and support cloud-based contact center solutions using Amazon Connect, AWS services, and Salesforce (Service Cloud / Salesforce Voice).
This role focuses on building intelligent call flows, telephony routing, Lambda-based integrations, call recording workflows, and deep CRM integrations. You will work on inbound and outbound calling, screen pops, call dispositioning, recordings, and SMS/email automation.
Key Responsibilities
- Design and develop Amazon Connect contact flows (IVR, queue, callback, voicemail, last-agent routing).
- Configure phone numbers, queues, routing profiles, and agent experience (CCP, call controls, metrics).
- Build AWS Lambda functions for dynamic routing and API-based integrations.
- Integrate Amazon Connect with Salesforce S...
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