Amazon Connect Support Engineer (AU WFH,IT CX)

Overview

Schedule: Monday - Friday (07:00 AM - 04:00 PM PHT)

Qualifications

Skills Required

• Technical Knowledge: Foundational understanding of Amazon Connect (Contact Flows, Lex, Lambda integrations), or a similar CCaaS solution, and a strong desire to master it quickly.
• Cloud Proficiency: Familiarity with the AWS Console and general cloud computing concepts.
• Problem Solving: A natural Innate Curiosity to dig into logs and configurations to find the why behind a failure.
• Communication: Ability to translate complex technical issues into clear, professional written updates for clients.
• Experience: 1-3 years in a technical support, helpdesk, or junior systems administration role (experience in a Contact Centre environment is a significant plus).

Responsibilities

Incident Triage & Resolution

• Act as the primary point of contact for all client support requests related to Amazon...