Job Description
Job Overview
We are looking for an Account Services (Onboarding) Ops Analyst to support the Customer Onboarding journey. The ideal candidate will have experience in key areas such as Proof-of-Address (POA) checks, eKYC, Name Screening, and Customer Due Diligence. This role may involve shift work to support 24x7 operations. Proficiency in Mandarin is required to support Mandarin-speaking clients and stakeholders.
Key Responsibilities
- Support day-to-day operational activities in the Onboarding processes.
- Consistently perform eKYC processing.
- Review name screening alerts, exercise sound judgment, and ensure timely alert closures.
- Conduct Customer Due Diligence (CDD) documentation and reviews for retail consumers with high standards (e.g., consistency, process adherence, productivity), focusing on new client onboarding reviews.
- Apply knowledge of Singapore AML regulations (e.g., MAS 626)...
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