AMS Practice Lead

Role: AMS Practice Lead

Required Technical Skill Set

-Deep understanding of process - Incident, Problem, Change, Release.

-Experience with monitoring tools - Dynatrace, Prometheus, Grafana, Splunk, CloudWatch,

-Experienced in Automation & ALOps, CI/CD Pipelines, Jenkins

-Worked on cloud platforms like AWS, Azure

-Exposure to Microservices, Kubernetes, Docker, Terraforms, CloudFormation,

Desired Competencies (Must-Have)

- Led large AMS engagements, ensure contracts, SLAs, KPIs, oversee transition, steady state operation and continuous improvement

-Define metrics, dashboards and governance process to monitor performance - SLA, MTTR, Cost per ticket, automation coverage

Desired Competencies (Good-to-Have)

- Experience of large scale digital transformation or enterprise application portfolios. Knowledge of pricing strategies, service catalogues

Responsibilities

- Develop service offerings, methodologies and frameworks for AMS delivery (L1-L3 support, enhancement and optimization)

-Establish best practices, governance models and KPIs to ensure consistent and high-quality delivery

-Drive innovation and automation within AMS tool, AI and process optimization

-End to End AMS delivery across multiple clients, ensuring SLAs, KPIs and contractual obligations are met

-Identify root - cause analysis. Build strong client relationships and ensure customer satisfaction

-Design AMS solutions, pricing models and transition plans for new clients

-Build competency frameworks and training plans for AMS resources