Ams Practice Lead

Role: AMS Practice Lead
Required Technical Skill Set
-Deep understanding of process - Incident, Problem, Change, Release.
-Experience with monitoring tools - Dynatrace, Prometheus, Grafana, Splunk, CloudWatch,
-Experienced in Automation & ALOps, CI/CD Pipelines, Jenkins
-Worked on cloud platforms like AWS, Azure
-Exposure to Microservices, Kubernetes, Docker, Terraforms, CloudFormation,
Desired Competencies (Must-Have)
- Led large AMS engagements, ensure contracts, SLAs, KPIs, oversee transition, steady state operation and continuous improvement
-Define metrics, dashboards and governance process to monitor performance - SLA, MTTR, Cost per ticket, automation coverage
Desired Competencies (Good-to-Have)
- Experience of large scale digital transformation or enterprise application portfolios. Knowledge of pricing strategies, service catalogues
Responsibilities
- Develop service offerings, methodologies and frameworks for AMS delivery (L1-L3 support, ...