Job Description
Summary
This position will provide customer service and monitor inbound/outbound shipment traffics regarding transportation of 3PL customers with ocean, air and in-land transportation
Responsibilities
Provide in/outbound operations services Provide in/outbound operations services covering ocean in/outbound Populate and update systems and track shipments Monitor and support container moves on ocean and inland (rail and truck routes) freight Prepare required shipping documents including BLs, PODs, commercial invoices, etc Develop knowledge of all modes of transportation Coordinate with customers regarding inquiries Handle customer shipment routing requests, and assign approved service provider for transportation based on carrier matrix and other factors Provide delivery updates and history as requested by customer Promptly answer to customer via email and phone Billing (cost saving management - detention, ...
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