Analyst / Associate , Self Service Banking Operations Specialist, CBGO, Group Operations

Job Description - Analyst / Associate , Self Service Banking Operations Specialist, CBGO, Group Operations (WD78147)

Job Description

Analyst / Associate , Self Service Banking Operations Specialist, CBGO, Group Operations - ( WD78147 )

Business Function

Group Operations enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities:

• Ensure high level of forecasting accuracy of SSB machines.
• Support day to day BAU, timely communication with stakeholders on any discrepancies
• Prepare and coordinate unit Performance reports.
• Perform data analytics on machine faults and identify actionable insights to improve machine uptime.
• Deep dive and query root causes and suggest solutions to resolve.
• Be able to automate manual processes and suggest process improvements for the department.
• Manage ad-hoc analysis such as statistical and predictive modelling to solve / respond to business questions.
• Prepare and support budgeting, accruals and Strategic Cost Management processes.
• Prepare and support Customer Experience portfolio, contribute ideas to improve Customer Satisfaction (CSAT) / improve survey results.
• Participate and contribute ideas for team activities within the unit and department.
• Additional scope may be included depending on business needs.

Requirements

• Degree holder in Engineering / Statistics / Finance with at least 3 years relevant experience
• Advanced skills in MS Office Products, BI tools e.g., Qliksense, Tableau, etc
• Familiarity with Consumer Banking Operations and SSB terminals and its operations will be an advantage.
• Strong technical and applicable experience in analytics languages e.g., R, Python, SAS would be an advantage.
• Proficient in SQL and query optimization on e.g. Teradata, Hadoop, Sparkola, Superset, S3, Alluxio, etc, would be an advantage.
• Prior experience in Analytics
• A good team player who can work well with product specialist, systems specialist, technical teams and external vendors.
• Excellent inter-personal and communication skills in dealing with all levels of staff and external parties.
• Demonstrate Critical Thinking, ability to suggest improvements and identify risks.
• A highly organized individual with ability to work under pressure with accuracy and commitment.
• Self-starter, independent and able to rise to challenges and meet deadlines effectively.