Job Description

Analyst / Associate , Self Service Banking Operations Specialist, CBGO, Group Operations-(WD78147)

Business Function

Group Operations enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities:

  • Ensure high level of forecasting accuracy of SSB machines.
  • Support day to day BAU, timely communication with stakeholders on any discrepancies
  • Prepare and coordinate unit Performance reports.
  • Perform data analytics on machine faults and identify actionable insights to improve machine uptime.
  • Deep dive and query root causes and suggest solutions to resolve.
  • Be able to automate manual processes and suggest process improvements for the department.
  • Manage ad-hoc analysis such as statistical and predictive modelling to solve / respond to business questions.
  • Prepare and support budgeting, accruals and Strategic Cost Management processes.
  • Prepare and support Customer Experience portfolio, contribute ideas to improve Customer Satisfaction (CSAT) / improve survey results.
  • Participate and contribute ideas for team activities within the unit and department.
  • Additional scope may be included depending on business needs.

    • Requirements

  • Degree holder in Engineering / Statistics / Finance with at least 3 years relevant experience
  • Advanced skills in MS Office Products, BI tools e.g., Qliksense, Tableau, etc
  • Familiarity with Consumer Banking Operations and SSB terminals and its operations will be an advantage.
  • Strong technical and applicable experience in analytics languages e.g., R, Python, SAS would be an advantage.
  • Proficient in SQL and query optimization on e.g. Teradata, Hadoop, Sparkola, Superset, S3, Alluxio, etc, would be an advantage.
  • Prior experience in Business Analytics
  • A good team player who can work well with product specialist, systems specialist, technical teams and external vendors.
  • Excellent inter-personal and communication skills in dealing with all levels of staff and external parties.
  • Demonstrate Critical Thinking, ability to suggest improvements and identify risks.
  • A highly organized individual with ability to work under pressure with accuracy and commitment.
  • Self-starter, independent and able to rise to challenges and meet deadlines effectively.

    • -en

    Primary Location

    :Singapore-DBS Asia Hub

    Job

    :Operations

    Schedule

    :Regular

    Employee Status

    :Full-time:

    Job Posting

    :Nov 28, 2025, 6:40:48 AM

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