Job Description
Job Description: BPO MIS Analyst (SQL & VBA Must). Minimum 6 Months Experience
Position: BPO MIS Analyst, Location: Chandigarh, Company: eClerx Services Limited,
Employment Type: Full-time
About the Role:
As a BPO MIS Analyst, you will be responsible for managing and analyzing data to ensure the effective operation of our Business Process Outsourcing (BPO) services. Your primary focus will be on developing, maintaining, and optimizing Management Information Systems (MIS) to support decision-making processes and enhance operational efficiency.
Key Responsibilities:
Data Management: Collect, organize, and analyze large volumes of data from various sources to generate meaningful insights and reports.MIS Development: Design, develop, and maintain MIS reports and dashboards to monitor key performance indicators (KPIs) and operational metrics.Data Analysis: Perform in-depth analysis of operational data to identify trends, patterns, and areas for improvement.Reporting: Generate and distribute daily, weekly, and monthly reports to relevant stakeholders, ensuring accuracy and timeliness.Process Improvement: Collaborate with cross-functional teams to identify and implement process improvements based on data analysis findings.Database Management: Manage and maintain databases, ensuring data integrity, security, and availability.Support: Provide support to the operations team by addressing data-related queries and troubleshooting MIS-related issues.Training: Train and support end-users on MIS tools and reporting systems.Qualifications:
Education: Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
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