Job Description

Overview

The Corporate Systems Analyst role will play a critical role in bridging the gap between software development and user adoption. You will support the lifecycle of documentation, training materials, and user engagement strategies to ensure that Consilio’s software tools are successfully understood, adopted, and optimized by end users.

Responsibilities

  • Maintain and update documentation within the centralized Document Management System (SharePoint).
  • Track document status across lifecycle stages: draft, review, publish, update, deprecate, archive.
  • Ensure version control and change logs are accurately maintained.
  • Tag and format documents for optimal retrieval by AI systems (AskLio, ServiceNow, Atlas).
  • Convert technical content into structured Q&A formats and metadata-rich assets.
  • Collaborate with AI and platform teams to test and refine chatbot responses.
  • Monitor usage metrics, feedback, and adoption trends across platforms.
  • Generate reports on training effectiveness, documentation engagement, and support ticket volumes.
  • Identify gaps in user understanding and recommend content or training improvements.
  • Liaise with SMEs, developers, product owners, and support teams to gather insights and requirements.
  • Participate in demos, story finalization, and release planning to anticipate enablement needs.
  • Coordinate with training and support teams to align documentation with onboarding and escalation paths.
  • Ensure all documentation adheres to established standards for clarity, accessibility, and compliance.
  • Support quarterly and annual review cycles for critical documents.
  • Assist in audits and compliance checks related to documentation and training.
  • Excellent verbal and written communication skills demonstrating accurate comprehension and ability to follow through by documentation regarding the task, any challenges encountered and their resolutions, and delivery of the completed product.
  • Proactively communicate using the appropriate channels in a clear, timely, and effective way with internal clients and internal operation teams, with the goal of providing regular updates, managing expectations, and raising potentials issues early.
  • Demonstrate ownership of requests, focus on customer service, and commitment to teamwork, by detailed verbal and written handover communications for all tasks and projects that include a clear outline of what is outstanding to complete the tasks and of current requester expectations to set the next shift up for success.
  • Develop and maintain strong relationships within Consilio teams to deliver excellent and timely work product, and to grow in knowledge of Consilio processes and offerings.

    • Additional Responsibilities/Details:

  • Communicate appropriately, clearly, timely, and effectively.
  • Exercise sound judgment.
  • Take full ownership for providing outstanding service.
  • Continuously learn from successes and mistakes.
  • Be solutions oriented and proactively turn problems into solutions.
  • Create and maintain a positive and productive work culture.
  • Build good working relationships.
  • Grow in industry knowledge and company standards and best practices.
  • Comply with all department and company policies.

    • Qualifications

  • Bachelor’s degree (BA, BSc, BCA, LLB, BE/ required or minimum 2 years in the litigation support / legal industry

    • Minimum Experience Requirements:

  • 2-4 years of progressively responsible experience in related roles.

    • Other Requirements:

  • Strong teamwork, communication (written and oral), and interpersonal skills.
  • Dependable scheduling, organization, prioritization, and planning skills.
  • Familiarity with document management systems and lifecycle workflows.
  • Experience working with AI-powered platforms or chatbots is a plus.
  • Strong analytical skills and attention to detail.
  • Proficient in MS Office including Excel, Word, PowerPoint, Teams, SharePoint, Confluence, ServiceNow, or similar platforms.

    • Consilio’s True North Values

  • Excellence
    We strive to make every client our advocate
  • Passion
    We DO because we CARE
  • Collaboration
    We win together through teamwork and communication
  • Agility
    We flex, adapt and embrace change
  • People
    We value, respect and invest in our teammates
  • Vision
    We create clarity of purpose and a clear path forward

    • Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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