Job Description
Summary
:The Analyst, Customer Fulfillment reports to the Process Efficiency Associate Manager to accurately and efficiently process all customer orders and returns in the system and resolve issues accordingly based on established procedures across all markets serviced by SSC.
Essential Duties and Responsibilities:
Order Management – Performs data entry according to established procedures from one or more supported markets.
Efficiently manages customer portals for Manual, Semi EDI & EDI Customers.
Executes established stock allocation procedure and error resolution logic, escalate stock availability issues or order error outside the logic.
Runs necessary reports to track Performance and advise order issues for FOT to take necessary actions (Data Pack)
Identify best-in-class order management practices and apply suitable process enhancements to improve efficiency and effectiveness.
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