Job Description
Overview:
**IT Support Analyst** position will be responsible for assisting with the day-to-day IT support for our end users globally, such as maintain SLAs and customer service experience, daily deskside support, end user training and adoption, and helping to deploy new technologies, hardware and solutions. In addition to daily support tasks, this position will be required to assist with global project support from different time zone.
**Responsibilities**:
- Responsible for supporting all incident and service requests tickets within defined Service Level Agreements (SLAs)
- Ensures the consistent delivery of team support services for software, hardware and performance related incidents and requests, actively managing team performance against established SLAs
- Evaluate issues and identifies root cause problems/solutions.
- Fully understand and leverages Service Now to enable customer friendly support methods - enable 24/7 team support around the globe, customer chat...
**IT Support Analyst** position will be responsible for assisting with the day-to-day IT support for our end users globally, such as maintain SLAs and customer service experience, daily deskside support, end user training and adoption, and helping to deploy new technologies, hardware and solutions. In addition to daily support tasks, this position will be required to assist with global project support from different time zone.
**Responsibilities**:
- Responsible for supporting all incident and service requests tickets within defined Service Level Agreements (SLAs)
- Ensures the consistent delivery of team support services for software, hardware and performance related incidents and requests, actively managing team performance against established SLAs
- Evaluate issues and identifies root cause problems/solutions.
- Fully understand and leverages Service Now to enable customer friendly support methods - enable 24/7 team support around the globe, customer chat...
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