Job Description
**What IT Service Center contributes to Cardinal Health**
IT Service Center is responsible for resolving customer/client technical issues and responding to inquiries in accordance with service level objectives, processes and procedures. Serves as liaison between customer/client and IT to resolve business issues related to technologies.
**Responsibilities**
+ Provides a positive technical support experience through handling concerns in a highly professional manner.
+ Answers questions regarding system procedures, online transactions, systems status and downtime procedures.
+ Partners with end users to correlate business requirements to technology solutions.
+ Demonstrates appropriate interpersonal skills to manage and deliver exceptional customer service.
+ Confers with end users, external customers and technology teams to resolve incidents.
+ Ability to work independently or via a team collaboration process.
+ Has working knowledge and under...
IT Service Center is responsible for resolving customer/client technical issues and responding to inquiries in accordance with service level objectives, processes and procedures. Serves as liaison between customer/client and IT to resolve business issues related to technologies.
**Responsibilities**
+ Provides a positive technical support experience through handling concerns in a highly professional manner.
+ Answers questions regarding system procedures, online transactions, systems status and downtime procedures.
+ Partners with end users to correlate business requirements to technology solutions.
+ Demonstrates appropriate interpersonal skills to manage and deliver exceptional customer service.
+ Confers with end users, external customers and technology teams to resolve incidents.
+ Ability to work independently or via a team collaboration process.
+ Has working knowledge and under...
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