Analyst, GBS

Job Description
Job Description
Primary Responsibilities
Confers with internal and/or external customers to provide information about products and/or services such as processing, customer request, obtaining detailed complaints reports over the phone, email, live chat, social media or other methods of communication.
Resolves customer questions and concerns effectively and efficiently by actively listening, communicating clearly and concisely and assuring customer understanding
Ensures customer satisfaction and loyalty by consulting with customers, assisting customers, and resolving a wide variety of customer request inquiries and complaints
Document customer interactions and transactions, recording details of inquiries, complaints, comments and actions taken to include adverse events.
Provides prompt and accurate service to promote customer loyalty
Obtains and examines all relevant information to assess validity of complaints and to determine possible causes...