Analyst, Global Customer Experience

Klook Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Analyst, Global Customer Experience

Location: Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Responsibilities

• Collaborate with BD teams across all verticals on different customer journey related requests.
• Follow up and close any service disruption cases which may affect customer experience.
• Consistently and proactively gauge customer’s sentiments in ensuring CSAT are kept in check, whilst Klook grows and scales its business globally.
• Ensure market outcomes are aligned with the customer experience and issues impacting customer experience are actively addressed and resolved.
• Engage and be close to customers in encapsulating ‘VOC’ (voice of customers) into operational strategies, to ensure we deliver the best in class customer experience and drive a customer‑focused outcome.
• Collaborate with vertical and busine...