Analyst HR Ops

Description

Provides transactional support for the day-to-day Human Resources (HR) program / process workflow across HR operational including but not limited to Learning & Development areas.
Supports various HR services, including Compensation & Benefits, Learning & Development and HRIS to ensure systems are updated and processes followed.
Ensures employment information is entered, updated and maintained within the HR data management systems.
Responds to associate and manager questions accurately and in a timely manner, escalating and properly routing complex / sensitive issues to the appropriate individual or department.
May contribute to the design, development and implementation of enhanced foundational and operational processes.
Ensures operational processes are fully functional, technically sound, intuitive and scalable. Identifies opportunities for migration of transactional processes into a shared services delivery model and assesses information and current programs to identify and recommend automation and process improvement opportunities.
Also provides program enablement support including reporting, Key metric tracking, Requirement gathering where required to other HR COE function. Delivers, manages, markets, customizes and helps develop the solutions, within a defined HR program/process (s) to meet business requirements.
Works to understand overall business objectives and apply solutions to enhance operational performance. Ability to positively address human capital issues.

Key Responsibilities:

• Oversee HR activities across the entire associate lifecycle from Hire to Retire, ensuring effective utilization of HR tools and systems. Address and resolve non-standard HR-related issues within established practices and procedures.
• Manage a broad range of responsibilities including Human Capital Management (HCM), hiring, separations, payroll, performance management, HR administration, total rewards, talent management, absence management and learning & development. Contribute to ad-hoc initiatives, new scopes and future projects as they arise.
• Develop professional HR expertise and apply company policies and procedures to resolve various issues. Deliver, manage and customize solutions within defined HR programs/processes to meet business needs.
• Understand overall business objectives and apply HR solutions to enhance operational performance and address human capital issues effectively.
• Provide first-level support to employees by responding to routine HR-related inquiries and case requests. Address escalated issues from tier 1 agents and further escalate if necessary.
• Implement HR processes and solutions in alignment with established policies. Maintain and update HR documentation, ensuring compliance with SOPs and statutory requirements.
• Generate reports for client consulting and issue resolution. Analyze and resolve problems of moderate scope by reviewing a variety of factors and exercising judgment within defined procedures.
• Interface with clients, service delivery units, management and team members to ensure accurate service request resolution.
• Demonstrate proficiency in MS office suite (Excel, Word and PPT).
• Identify opportunities for process improvements, automation and streamlining. Proactively engage in problem resolution and support strategic decision-making.
• Build and maintain productive relationships with internal and external stakeholders. Work effectively in a team environment and independently, ensuring quality and efficiency in support.
• Ensure adherence to data protection norms and information security compliance. Follow company policies and procedures for handling sensitive and confidential transactions.
• Perform other duties as assigned, including managing conference calls, team meetings and skill assessment programs. Ensure timely completion of requests and maintain high standards of customer service.

You will be successful in this role if you have:

Bachelor's or master's degree (an MBA in HR is preferred) with a minimum of 2-4 years of experience preferably in HR operation. Experience in Learning and Development activities will act as an added advantage

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

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