Job Description

Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples' lives through our products and presence in the communities in which we operate.​

SUMMARY

The User Support Coordinator’s role is to support the operation of the organization’s computing infrastructure, acting as the second level I.T. support to I.T.’s customers, and to assist I.T.’s customers through the support process.

DUTIES AND RESPONSIBILITIES

  • Provide excellent customer service to I.T.’s customers by assisting them during the support process. 
  • Install, configure, and maintain desktop and notebook computers and peripherals.
  • Analyze, troubleshoot, and resolve system hardware, software, and networking issues related to desktop and notebook computers that are not resolved at the I.T. Help Desk or User Support Analyst levels.
  • Maintain an electronic software license...

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