Job Description

Your Opportunity as the Analyst, IS Support Services

As a Support Services team member, you provide insightful advice and friendly technical support to users in need. You quickly diagnose hardware and software issues, explaining situations with patience and empathy. After determining what the issue is, you offer solutions to quickly get users up and running again. Even if you're juggling more than one customer, you stay conscious of their time demands as well as your own. You fulfill Smucker's service commitment with style, speed, and skill. You earn the trust of customers and coworkers alike as you offer guidance, knowledge, and even tips and training.

Location: Orrville, OH (Close proximity to Cleveland/Akron)

Work Arrangements: Onsite Monday - Friday

In this role you will:

  • Provide Tier I & Tier II support for mobile devices (smart phones, pads, tablets)

  • Provide Tier I & Tier II support for Microsoft O...

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