Analyst – IT Problem Management (Root Cause Analysis Investigations)

Analyst – IT Problem Management (Root Cause Analysis Investigations)

Full time

Hybrid

3mo ago , from Marsh & McLennan Companies MMC

We are seeking a talented individual to join our Problem Management team at Marsh & McLennan Asia Business Services (MMABS) . This role will be based in our Pavilion Damansara Corporate Towers, Kuala Lumpur office. It is a hybrid role that requires working according to the respective team’s arrangement.

• Ensures data accuracy and facilitates reporting on problem trends within the organization.
• Analyzes and addresses weaknesses to improve overall service delivery.
• Requires a strong understanding of IT service management, data analysis, and problem-solving.
• Identifies data quality issues and resolves problem records promptly.
• Detects process gaps and alerts Problem Managers to anomalies for resolution.

We will count on you to:

• C...