Analyst – IT Problem Management (Root Cause Analysis Investigations)

Analyst – IT Problem Management (Root Cause Analysis Investigations)

Marsh McLennan Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

About the Role

We are seeking a talented individual to join our Problem Management team at Marsh & McLennan Asia Business Services (MMABS) . This hybrid role will be based in our Pavilion Damansara Corporate Towers, Kuala Lumpur office. The role requires working according to the respective team’s arrangement.

Responsibilities

• Ensures data accuracy and facilitates reporting on problem trends within the organization.
• Analyzes and addresses weaknesses to improve overall service delivery.
• Requires a strong understanding of IT service management, data analysis, and problem‑solving.
• Identifies data quality issues and resolves problem records promptly.
• Detects process gaps and alerts Problem Managers to anomalies for resolution.