Analyst, IT Service Management (ITSM)

Overview

Our client is hiring an Analyst, IT Service Management (ITSM).

• Location: Montreal
• Work model: Hybrid 1 or 2 days on site - Flexible if they find the right person
• Salary: Between 75K - 90K
• Bonus: No
• Vacation: 3 weeks
• Language: Bilingual (French & English) - Mandator

Job Summary

The IT Service Management (ITSM) Analyst provides oversight for the Incident, Request, Change, and Problem Management functions, resulting in Continuous Improvement, Communications Management and Knowledge Management. This individual should have prior experience in each of these functions, having matured the processes at their previous organizations. He or She will report to the IT Service Management Manager.

The ITSM Analyst quickly builds a network of IT and Business Professionals within the company. This network will be critical to ensu...