Analyst, operational excellence, india (p&c)

Principal Responsibilities
Implement OPEX Standards
Ability to create and implement standard operating procedures in line with the OPEX standards
Review the current procedures and standardize as per the OPEX requirements
Oversee the progress to ensure the processes are on track
Understand operational standards defined by OPEX, performance audits to ensure adherence to defined standards
MIS Reporting
Should have a strong foundation knowledge of excel
Ability to create and track reports around Average Handling Time, Efficiency and Utilization
Ability to create reports around payroll, budgeting and incentive coverage
Perform data analysis for generating reports on periodic basis
Excellent time management skills with a proven ability to meet deadlines.
Strong logical and analytical skillsets
Stakeholder Management
Ability to connect with different teams within SDU to implement the OPEX standardized procedures
Ensuring project delivery on time an...