Analyst Order Management Spain

To ensure efficient Order to Cash management and Customer Service is delivered for Zapf and MGA

Key Skills

• D365
• Order management
• Fluent in Spanish and English
• Customer service
• Excellent verbal and written communication
• Works well in a team
• Good knowledge of Excel, Teams and Outlook

Key Accountabilities

• Order to Cash management for multiple delivery channels
• Receipt and processing of standard and sample orders (including EDI)
• Inventory availability checks and order confirmation
• Open order reporting detailing delivery status, rejections, and date/quantity changes
• Assist customers with queries, investigate and resolve them accordingly
• Goods outbound
• Goods shipped
• Invoice queries management with Accounts Receivable
• Customer query responses
• Arrange credits and product uplifts
• Ensure pricing is set up f...