Job Description
**Job Description:**
**R-98408 Analyst Quality Engineering – Automation & GenAI**
**Overview**
Join the Agent Assist (Salesforce) automation team to build, maintain, and extend end-to-end automated test suites for Web, API and mobile flows. Work closely with developers, QA and DevOps to keep CI/CD pipelines and reporting reliable.
**Key Responsibilities**
+ Should have proven track-record in implementing GenAI use cases in Automation testing to improve overall efficiency
+ Design, optimize, and evaluate prompts for LLMs to achieve precise and contextually appropriate outputs across diverse use cases
+ Architect and implement dynamic context management strategies, including session memory, retrieval-augmented generation, and user personalization to enhance agent performance.
+ Integrate, fine-tune, and orchestrate LLMs within automation frameworks
+ Build and manage complex conversational and agent workflows using frameworks like Lang Graph to support multi-agent or multi-step solutions.
+ Implement testing, monitoring, and evaluation pipelines to continuously improve prompt effectiveness, context handling, and overall agent performance.
+ Design, implement and maintain automated test cases using Robot Framework and Python for Web, API and mobile (Appium) test suites.
+ Create and maintain mobile automation scripts (Appium) for iPad test scenarios and troubleshoot device/session issues.
+ Develop and maintain CI/CD pipeline scripts (Jenkins, GitHub Actions) to run, collect and publish test results and reports.
+ Integrate and manage test reporting (Robot reports, HTML email templates, artifacts) and automate post-build steps.
+ Implement API tests (Playwright Request API or Python HTTP clients) and combine API+UI flows where needed.
+ Triage automation failures, debug flaky tests, and coordinate with product/dev teams to resolve CDEX/blocker items.
+ Write clear, maintainable test utilities, fixtures and helper libraries; enforce test data handling and tagging strategy.
+ Mentor junior automation engineers and participate in sprint planning, retrospectives and code reviews.
**Required Skills & Experience**
- ~ 4 years professional experience in test automation or software QA.
- Strong proficiency in Python and Robot Framework or Selenium with Java/Python or Playwright.
- Hands-on experience with Appium for mobile automation (iOS/iPad).
- Experience writing/maintaining Jenkins pipelines and GitHub Actions workflows.
- Familiar with API testing (requests, Playwright Request API or similar) and JSON/XML validation.
- Solid knowledge of CI/CD, test reporting, artifact management and automated email notifications.
- Comfortable debugging build failures, shell scripting, and reading/modifying Groovy pipeline scripts.
- Basic understanding of SCM tools like GitHub, GitLab or SVN and project management tools like JIRA, Zephyr,etc.
- Good communication skills and experience collaborating across QA, DevOps and engineering teams.
**Nice-to-have**
- Experience with Playwright (Python) for API or UI tests.
- Prior exposure to enterprise proxies, HAR recording and test parallelization.
- Experience with test flakiness analysis and reliability engineering for tests.
- Prior work experience with Salesforce automation.
**Tools & Technologies**
- Selenium or Playwright, Robot Framework, Appium, Python or any other automation framework, GitHub.
- Having exposure to Jenkins (Groovy pipelines) as pipeline and GitHub Actions.
**Additional information (if any):** Willing to work in Shift Duties, Willingness to learn is very important as AT&T offers excellent environment to learn Digital Transformation skills such as cloud etc.
**Certification:** Good to have Automation Testing Certifications
**Education Qualification:** Bachelor’s/ Master’s degree in computer science or related fields
**Weekly Hours:**
40
**Time Type:**
Regular
**Location:**
IND:KA:Bengaluru / Innovator Building, Itpb, Whitefield Rd - Adm: Intl Tech Park, Innovator Bldg
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status
**R-98408 Analyst Quality Engineering – Automation & GenAI**
**Overview**
Join the Agent Assist (Salesforce) automation team to build, maintain, and extend end-to-end automated test suites for Web, API and mobile flows. Work closely with developers, QA and DevOps to keep CI/CD pipelines and reporting reliable.
**Key Responsibilities**
+ Should have proven track-record in implementing GenAI use cases in Automation testing to improve overall efficiency
+ Design, optimize, and evaluate prompts for LLMs to achieve precise and contextually appropriate outputs across diverse use cases
+ Architect and implement dynamic context management strategies, including session memory, retrieval-augmented generation, and user personalization to enhance agent performance.
+ Integrate, fine-tune, and orchestrate LLMs within automation frameworks
+ Build and manage complex conversational and agent workflows using frameworks like Lang Graph to support multi-agent or multi-step solutions.
+ Implement testing, monitoring, and evaluation pipelines to continuously improve prompt effectiveness, context handling, and overall agent performance.
+ Design, implement and maintain automated test cases using Robot Framework and Python for Web, API and mobile (Appium) test suites.
+ Create and maintain mobile automation scripts (Appium) for iPad test scenarios and troubleshoot device/session issues.
+ Develop and maintain CI/CD pipeline scripts (Jenkins, GitHub Actions) to run, collect and publish test results and reports.
+ Integrate and manage test reporting (Robot reports, HTML email templates, artifacts) and automate post-build steps.
+ Implement API tests (Playwright Request API or Python HTTP clients) and combine API+UI flows where needed.
+ Triage automation failures, debug flaky tests, and coordinate with product/dev teams to resolve CDEX/blocker items.
+ Write clear, maintainable test utilities, fixtures and helper libraries; enforce test data handling and tagging strategy.
+ Mentor junior automation engineers and participate in sprint planning, retrospectives and code reviews.
**Required Skills & Experience**
- ~ 4 years professional experience in test automation or software QA.
- Strong proficiency in Python and Robot Framework or Selenium with Java/Python or Playwright.
- Hands-on experience with Appium for mobile automation (iOS/iPad).
- Experience writing/maintaining Jenkins pipelines and GitHub Actions workflows.
- Familiar with API testing (requests, Playwright Request API or similar) and JSON/XML validation.
- Solid knowledge of CI/CD, test reporting, artifact management and automated email notifications.
- Comfortable debugging build failures, shell scripting, and reading/modifying Groovy pipeline scripts.
- Basic understanding of SCM tools like GitHub, GitLab or SVN and project management tools like JIRA, Zephyr,etc.
- Good communication skills and experience collaborating across QA, DevOps and engineering teams.
**Nice-to-have**
- Experience with Playwright (Python) for API or UI tests.
- Prior exposure to enterprise proxies, HAR recording and test parallelization.
- Experience with test flakiness analysis and reliability engineering for tests.
- Prior work experience with Salesforce automation.
**Tools & Technologies**
- Selenium or Playwright, Robot Framework, Appium, Python or any other automation framework, GitHub.
- Having exposure to Jenkins (Groovy pipelines) as pipeline and GitHub Actions.
**Additional information (if any):** Willing to work in Shift Duties, Willingness to learn is very important as AT&T offers excellent environment to learn Digital Transformation skills such as cloud etc.
**Certification:** Good to have Automation Testing Certifications
**Education Qualification:** Bachelor’s/ Master’s degree in computer science or related fields
**Weekly Hours:**
40
**Time Type:**
Regular
**Location:**
IND:KA:Bengaluru / Innovator Building, Itpb, Whitefield Rd - Adm: Intl Tech Park, Innovator Bldg
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status
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