Job Description

ANALYST, SUPPORT SERVICES-(CRI000030)

Description

Summary:
The Analyst, Support Services role at Crowley is a hands‑on IT support position focused on providing both on‑site and remote technical assistance across physical and virtual work environments. This role ensures continuity of business operations by troubleshooting hardware, software, connectivity, and user‑support issues, while also contributing to IT projects, documentation, and regional support initiatives. Strong technical troubleshooting, customer service, and bilingual communication (English/Spanish) are essential.

Key Responsibilities:

  • Provide on-site and remote troubleshooting for hardware, OS, network, VoIP, LAN/Wi-Fi, and application issues.
  • Support installation, configuration, and maintenance of PCs, laptops, monitors, printers, virtual machines, and mobile devices.

  • Troubleshoot Windows OS, Microsoft Office, and Crowley’s local business a...

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