Analyst, Tbs Support

Analyst, TBS Support
Technical Description
- Bridge information between our customers, our engineering teams and between departments
- Work on implementing and improving technology-related operational processes
- Plan and execute system upgrades with our operators
- Install, configure, monitor, update and perform log analysis on various components of our stack
- Provide feedback to the product and engineering teams relative to problems encountered and possible improvements to our systems
- Support our local and international partners in configuration of the systems
**Requirements**:
- Must have a degree in computer science
- Must have 3+ years of experience in technology and customer service
- Experience or exposure to distributed systems
- Experience working with databases, relational or NoSQL
- Experience with ticketing systems ideally Jira
- Experience with Linux/UNIX
- Experience with cloud infrastructure (AWS, GCP, etc)
- Ability to ...