Analyst, Technology Strategy & Innovation (Investment Technology, 12 Months Contract)

About the Role

Reporting to the Manager of Customer Success and Innovation, the Customer Success Analyst supports the relationship between Data and Technology (D&T) teams and their customers. The role focuses on fostering strong relationships, aligning technology with business objectives, and ensuring customers achieve desired outcomes with D&T products and services.

Key Responsibilities

• Develop and maintain customer technology roadmaps, prioritizing initiatives based on business impact, customer value, and feasibility.
• Engage with customers to understand business objectives, challenges, and opportunities, and recommend D&T solutions.
• Collect and analyze customer feedback and usage data to identify pain points and improvement areas.
• Lead or assist in creating recommendations and presentations of relevant products and services.
• Build strong relationships across business teams and D&T teams, serving as a liai...